Appointments

In order to ensure patient safety and prevent staff burnout we have introduced a strict limit on the number of patient contacts we deal with each day.

To accommodate this we have reduced the number of pre-bookable routine appointments per day, but making it possible to book these up to 2 weeks in advance. The majority of appointments, however, will be on-the-day and we advise patients to ring 028 9261 1278 at 8:30am in order to secure one.

To improve efficiency and ensure optimum care we will ask all patients to attend for a face-to-face appointment rather than a phone call.

To book a routine appointment we encourage patients to first go online,(patients must request an online pin from reception which will enable them to register to access the online services) and if there is no availability to ring reception. Once all the appointments for the day have gone you will be advised to either:

a) Go to ED (if it is an emergency) 

b) Contact out-of-hours after 6pm if you feel it cannot wait until the following day 

c) Go on-line/call back the following day. New appointments are released at regular intervals throughout the week. 

Reception staff will remain available to deal with all other queries (eg. blood test results, sick lines) but will not be able to squeeze in any extra appointments, and a GP will always be available to other health and social care staff such as hospital Drs, palliative care nurses, district nurses, etc for urgent patient issues.

How You Can Help us Improve the System For Our Patients

If you need to cancel an appointment please let us know on 028 9261 1278 as soon as possible.

If you need help when we are closed

The GP Out of Hours Service for Lisburn (Lagandoc) is located at The White House, on the Lagan Valley Hospital site. The service operates overnight from 6pm to 8.00am during the week, and all day Saturday, Sunday and bank holidays. The service is accessed by telephone.

Tel: (028) 9260 2204

GP Out of Hours is for urgent care where patients cannot wait until their registered surgery is open.

Please tell us:

• If you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call.
• If you need an interpreter
• If you have any other access or communication needs

Home Visits

 If you need a home visit, please phone before 10.30am. – except in an emergency. This will help the doctors to plan their rounds and avoid delay.

Visits are for those who are house-bound or too ill to attend the surgery.

We do not currently have a texting service to allow you to receive confirmation and reminders about your appointments so please make a note of any appointments you have booked.

Please remember to update your contact details with us when you change address, telephone numbers and email address.